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1.We also provide 12-month free maintenance. The buyer should return the product in the original conditions to us and should bear the shipping costs for return.  If any part is required to be replaced, the buyer should also pay for the costs of the parts to be replaced.

2.Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number.  As soon as we receive the items, we will repair or exchange them ASAP.

3.We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions.  If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund.  The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.

The buyer will be responsible for the shipping fees to return the items. 

1.Q: Are you a factory or trading company?

A: We are manufacturer.

2.Q: Where is your factory located? How can I visit there?

A: Our factory is located in Shenzhen City, China. You can fly to Shenzhen Bao’an airport directly, and we

will pick you up. Welcome to visit our factory.

3.Q: How can I get some samples?

A: We are honored to offer you samples, pls contact our staff and leave detailed contact information, we promise to keep your information confidential.

4.Q: How does your factory do regarding quality control?

A: Quality is the priority. We always attach great importance to quality controlling from the start to the end. All our products have gained CE, FCC, ROHS certification.

5.Q:What can you do?

A:1.All of our products have proceeded aging test before shipment and we guarantee safety while using our products.

   2.Support imprint your logo on products and let your logo shine anywhere. 3.OEM/ODM orders are warmly welcomed!

6.Q:Warranty and return:

A:1.All products and accessories have been tested by 3 times before ship out.

   2.We own the best after-sale service team, if any problem happens, our team will do our best to solve it for you.

1. Item will be shipped within 1-3 business days.

2. Delivery Time:

Via Express: Generally 3-10 working days.

Via Air Mail: Generally 10-30 working days.

3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.

4. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.

5. We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected.

6.The shipping cost does not include any import taxes, and buyers are responsible for customs duties.

7. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Customer satisfaction is our final goal!

If any problem,pls feel free to contact us via:

Email :  sales 6(@)  

Skype : sales6@szyjskj.com

Trade Manager: cn1511980138

Tel : 0086-0755- 88606011

Mobile:0086- 13823289683

Contact: Miss.ivan luo