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Symptom

Cause

Remedy

The power of the camera is not turned on.

The supplied AC power adaptor is not connected to the DC IN 12V jack firmly, or the AC power cord is not inserted firmly into the AC power adaptor or the AC outlet.

Insert the power cord firmly as far as it will go.

Not Turn On the Power switch as “ON”.

Turn On the Power switch as “ON”.

Insufficient frame rate detected

Cannot recognize USB 3.0 connection, but the USB 2.0 speed.

Make sure you connected USB 3.0 Cable, USB 3.0 connect, and firmly connect to USB 3.0 interface.

Pan,tilt or zoom cannot be operated.

Any menu is displayed on the monitor screen.

Press the “Dome OSD” OR “Lens OSD” on the Camera remote control Unit to turn off the menu from the monitor screen.

The panning or tilting range is limited

Pan/Tilt movement range is ± 45 degree.

The Remote Commander does not work.

The Camera Select button you pressed on the Remote Commander does not match the number set with the IR SELECT switch on the camera.

Press the Camera Select button corresponding to the IR SELECT SWITCH setting on the Camera.

Used out of battery

Change new battery (AA x 2)

The VISCA control is not available with a computer connected to the camera.

The computer is not correctly connected to the camera.

Make sure the connection between the computer and camera is made correctly.

Check that the VISCA control setting (RS-232C or RS-422) and the baud rate setting (9600 bps or 38,400 bps) are properly made with the BOTTOM switch on the bottom of camera and the COM Port which configured in your computer.

The camera cannot be operated at all.

Pull out the plug of the power cord from the AC outlet, then reinsert it into the AC outlet after a while.