50KN 10t 300kn electronic artificial board side-action grip universal testing machine

1. Are your company a trading one or a factory?
Factory ,13years focusing on test instruments field,3 years exporting experience.Our factory is in Dongguan, Guangdong, China

2. Do you offer after-sales service? How can I ask for that? And how about the warranty?
Every machine from our factory has a 12-month warranty after shipment. Generally,
we offer 12 months for the FREE maintenance, while considering of sea transportation,
If your machine doesn’t work, you can send E-mail to us and we will try our best to find
the problem by email or skype video chat if neccesary. After confirmation of the problem,
we can send you new spare parts or provide on-site repair.

3. What’s the delivery term?
At most of time, we have stock in the factory. If there is no stock, normally, the delivery
time is 7-20 working days after deposit receipt. If you are in urgent need, we can consider
making a special arrangement for you.

4. Do you accept customization service? Can I have my logo on the machine?
Yes, of course. We can not only offer standard machines, but also customized
machines according to your requirements. And we can also put your logo on the machine.

5. Do you have a branch company or service office in my country?
We have offices in the belowing: Hangzhou Branch:
Address: Building 1, Haixiang Industrial Park, No. 1413 Moqianshan Road, Xiangfu Town, Gongshu District, Hangzhou, Zhejiang,China

6. How to install and use the product?
We will send you operating instructions, English video by Email. Or you can download on our
officail website directly.
Most of our machine is shipped with a whole part, which means it is already installed, all you
need to do is to connect the power cable and start to use. And if possible, we can also install
your machine at site.

7. What about the services and product' quality?
Service: ,Design service,Buyer lable service.
Quality: Each instruments must be carried out 100% quality examination and test, the finished products must through a third party calibration institutions before shipping and delivery goods.