1.Response within 24 hours for any problem.

2.Lifelong after sales service & maintenance.

3.Our products are equipped with more than 100 different sample holders for users to choose, which can meet the testing requirements of more than 1000 kinds of materials.

4.Installation and training service is available.

5.According to different user materials, Chuanbai also provides customized services to meet different users' needs

1. Are you a manufacturer?

Yes, we are the largest manufacturer of universal tensile testing machines and have a history of more than 11 years.

2. Do you have after-sales service?

In general, every machine shipped from our factory provides 12 months of free maintenance. If your machine does not work properly, you can contact us and we will try our best to communicate with you via email or skype video chat. We promise we will reply to you within 24 hours and with 3 Within a working day to provide solutions.

3. What is the delivery deadline?

Most of the time, we have inventory at the factory. If not, the delivery time is usually 15 to 20 days after receiving the payment. If you need it urgently, we can consider making special arrangements for you.

4. What kind of packaging and transportation do you use?

Under normal circumstances, we will use ordinary orders such as DHL, Fedex, UPS TNT transport. Large orders will use aviation or shipping.

5. Can the device be customized?

We can not only provide standard machines, but we can also provide customized machines according to your needs.At the same time, we can also place your trademark on the machine.

6. What kind of packaging do you use?

Plastic sealed and sturdy wooden box.

7. What payment methods do you support?

Paypal, T/T, Western Union and Escow.