Our machines' quality are very good, we have a good reputation among customers, they like our machines very much, here it is their feedback as following:

§ ♦ Project Design 

According to the customer actual production environment and production requirements, design standardized production process scheme.

§ ♦ Installation Training 
According to the need of actual production, provide telephone guidance or production site equipment installation and debugging;
Provide free food formulation and technical training;
Subsequent long-term technical support.

§ ♦ After-sale Safeguard
One year warranty, life-long maintenance;
Provide technical consulting service 24 hours a day;
Problems such as equipment, maintenance personnel provide the phone or on-site troubleshooting fault response plan.

§ One year warranty time. From the date which the product is qualified commissioning. Any damage except the wrong operation during warranty period is repaired freely. But the travel and hotel expenses should be count on buyer.

§ Response with 24hour. We value every inquiry sent to us, ensure quick competitive offer within 24 hour.

§ Techinical support. We are a sales team, with all techinical support from engineer team.

§ Full document. All necessary document will be provide .

§ Payment way. We accept multiple terms of payment, such as L/C, T/T, western Union, Money Gram, Alibaba Tade Asurance.

§ Oversea service. Engineers available to service machinery overseas 

BACK TO HOME !

We located in Guangzhou city, the capital of Guangdong Province in China. Our company has many years export experience in machinery. We have outstanding quality control personnel as well as we trained technical worders. By constant technical exchange with the well known firms of the same line and also by introduction of advanced management into our company, we have established a strong quality guarantee system. From the very beginning, our company has been persisting in the tenet of pursuing brilliance and the managing idea and developing with customers. In our management, in adheres to the principle of whole hearted attitude, good credit, excellent quality and perfect sercice, sales and after service. So we have won great popularity and reputation among our customers. We have on the basis of domestic market, developed international market and established a sales network throughout the world. Our products are sole very well throughout China and are also introduced to South – east Asia, Eastern Europe, and Africa. Our market share is increasing each year.

Guangzhou Gelgoog Industry & Technology Co., Ltd. will go all out and make innovations to contribute to the development of our nationl industry together with those companies in the same line.

1. Ocean Transport--Need customer supply destination port. 
2. Air Transport--Need customer supply airport of customer country. 
3. Express Transport--Door to door transport, need to know postal address and code. 
4. Train Transport--Need customer supply arrival station. 
5. Truck Transport--Detail address. For more transport way, talk directly. 

ANY PROBILEM, PLEASE LET US KNOW !

FAQ (Frequently Asked Questions)

Q1: What is your machine guarantee?
A1: Usually the guarantee period is for 1 year, and we will keep contact with our 
customers for after-sales service. We're aim to produce better machines and let our customers be satisfied.

A2:Send your requirements(shape,size,angle,and picture)and leave your email,we will send you quotation soon.

Q3: If we have problems when using your machine, what should we do?
A3: If you have any problem, just contact us, we will help you to solve it, and if necesary,  we will  arrange our engineers to help you in your country.

Q4: What about the shipping methods?
A4: For urgent order and light weight, you can choose express: FedEx, TNT, DHL or EMS; for heavy weight, you can choose by air or by sea to save cost.

Q5: What’s your delivery time?
A5: Usually we produce within 7-15days after the payment confirmed. It is also depend on the machine itself, if you place order with us, and need to customize the  machine as your requirement, the producing time is longer.

Q6:Which kind of payment method you can accept?

A6:T/T.Western Union,L/C.