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1. When I get my inquiry reply?
Generally we will quota and reply your emails within 24 hours,but if there is any holiday,we may not work,but if it's very urgently,you could send us via emails again and mark it as urgently or just called us directly 0086 15869276138.

2.How coudl I get one samples to check your quality?
Generally we could offer customer for 1-2 samples free without any logo print. but if you prefered to print your own logo on the products,we will charge some sample charge cost,but it could be refundable after your order is confirmed and meet with our required MOQ.

3.What kinds of file you accept to make printing?
PDF,AI,EPS and any high resolution files.

4.If you could make my design shape of products?
Yes,we could make customized shape and size products. we are full of expensive to make OEM and ODM products. As our company have our own design and develop department,just leave your idea to us,we could give you our best way to solve your problem and any good idea is welcome.

5.How long can I expexted to get the samples I have required?
Genereally if you could accept our exsisting sample,you could receive samples in 1-2days after we have received your express charge cost. but if you have required make logo printing,it will takes about 4-7days after we have received your sample charge cost; and if youhave required to make customized shape,size,it will takes about 10-14days to make a new mould for us to produce it.

6.How about the lead time for mass production?
The production lead time is based on the order quanity. generally for 500 cartons,takes about 10days;
1000 cartons,takes about 12days.1500 cartons,takes about 15days; for more details,please feel free to contact with us for details. if you are in a hurry,please let us know,we will try our best to make priority and produce the goods for you and meet with your required time.

7.How could we received goods in our country?
If we shipping via sea,it takes about 18-40days arrived to your country,it depends on the destination port.

8.What's your terms for payment and shipment?
Generally we will accept payment by T/T,Western Union,Paypal,Money gram,L/C at sight.
Shipment: we could shipping goods via sea/ fast express/ air to you.