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Q1. Are you a trading company or factory?

We are the factory. We are the TUV audited manufacturer and in 2014 we have applied to be one of the BSCI member.

Q2. How much will the shipping cost me?

We are committed to keeping shipping costs as low as possible. The shipping charges are calculated based on the ordered products. We ship to worldwide.

Q3. How can I make orders?

Please see the following order info:

• Delivery term: FOB Shenzhen, EX-Factory, CFR, CIF 
• Payments terms: T/T, western union, Alipay and PayPal, L/C 
• Delivery time: 3-5 working days for sample order, 7-20 working days for mass order 

We accept mini order.

Q4.May I customize products?

Of course. Light Venus has research and development group to help you get products of your dreams. We have OEM experience  for over 10 years.

Q5.How does you ensure the quality of products

All goods are 100% inspected before shipping,  we do at least 5 test, including In-coming raw material test, sample test then bulk produce, waterproof test, functional test, burn-in test,   appearance inspection.  

Q6.Do you offer free sample?

Yes, we offer free samples. But you would pay sample fee firstly and sample fee will be returned when massive order is placed.

Q7.How long can I get price?

We respond to every inquiry within 24 hours.