Simple modern dining room glass pendant lamp trade assurance

Logistics methods:

1, Land freight: routes to Russian and central Asian countries

2,Air Freight: when your order more than 100kgs which will be more economical than express.

3,Sea Freight: port of Shenzhen, Zhongshan and Guangzhou; we will update sea freight once we know your sea port where goods will be delivered.

4,Agent designated by client: please tell us the contact detail of your shipping agent and we will arrange to deliver the items.

100% of the PRODUCTS will be tested and test its quality reliability , from raw material to half assembling until finishing products. Each product should pass all these QC procedures before shipping to customer.After the inspection, we will send photos of inspection ( including outer package , inner package, surface treatment of goods and so on) and the finished products sampling table to the customer's email which helps the customer has a overall understanding of his goods and arranges shippment as soon as possible.

Production & Monitor

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Delivery Time Compensate Commitment

After confirming partnership and awarding a contract with the buyer, we will arrange production in strict accordance with the delivery time agreed on the contract. If it can not be scheduled because of our reasons, we will compensate the buyer for the late delivery penalty . The penalty will be liquidated from the seventh days of the delay in the sums of 0.1% of the total price for each day and it can not exceed 3% of total price.

In cases of force majeure affecting the production time and delivery time, it will be resolved through consultation with the buyer.

Our services:

1. Your inquiry related to our products or prices will be replied in 24hours.

2. Well-trained and experienced staffs to answer all your enquires in fluent English.

3. EM&ODM, any your customized lightings we can help you to design and put into product.

4. We have very experienced R&D engineers and we have strong ability to do ODM projects.

5. Distributorship are offered for your unique design and some our current models.

6. Protection of your sales area, ideas of design and all your private information.

7. For the goods you ordered,we will pay attention to the appearance and performance, At each link in the chain, have a person responsible for checking.

8. Export Mode: Self or using an agent

Trade Terms:

1. Payment term: T/T 30% deposit after order confirmed, 70% balance paid before shipping or L/C and Western Union for small amount .  

2. Accepted delivery terms: Ex-factory price; FOB; CIF; CFR Etc.

3. Delivery time : Normally in 35-40 days after deposit received.

4. Sample policy : Samples are always available for each model . Samples can be ready in 7-20 days once payment received .

5. Shipping port: Shenzhen-Guangzhou China. 

6. Discounts : We offer discount for big quantity.

Part I: Production and Quality Guarantee

1.    Q: How can you control the quality of products?

A: We have more than fifteen years lighting production experience in this industry. We have deep knowledge and rich experience in know-how regarding lighting supply chain and quality control which is based on a professional standard quality control system in material inspection, finishing, assembling, packaging, and ageing stages. We have passed SGS inspection certificate, and qualified for CE, SAA, VDE, etc.

2.     Q: What is your production warranty?

A: You enjoy 2 years warranty service for all of our products.

3.     Q: What’s your MOQ and production deliver time?

A. Usually, our MOQ is 30 pieces except for the special ones and our delivery time is about 35 days after deposit.

4.     Q: Can I place sample order? What's the price of sample order?

A:  Yes, you can place sample order but the sample will be charged reasonably according to the negociation between us. The shipping cost will be paid by the customer. Please know it.

5.     Q: Does the price include bulbs?

A: No, the price we offer is all without bulbs. We can provide your EXW quotation, FOB quotation, or CFR quotation according to your requirements. Please know it.

6.     Q: Do you provide OEM and ODM service?

A: Yes, we are professional lighting manufactures and we have strong team resources and ability working on customized OEM and ODM service according to customers’ specific requirements.

7.     Q: What kind of crystals do you use?

A: Our goal is to give our customers the best products. Therefore, we use one of the best quality crystals in the world to dress our chandeliers. Among them, Chinese top K9 crystal is usually used, but Egyptian crystal or better crystals are also available.

8.     Q: Do you have products in stock? If not, what is your lead time?

A: Normally we don’t have stock products in sale. We produce the lamps after an order is placed. Usually lead time is 30-35 days, but it may be shorter or longer, depending on the products style and quantity you demand.

9.     Q: What type of light bulbs can I use?

A: Different kinds of products use different type of light bulbs. The commonly used light bulbs are E14/ E12, GU10, G9 and G4. However the bulb will be excluded and need you to buy them at your location or you can ask us to purchase it for you and then put them into carton for shipping.

Part II: Logistics

10.  Q: How are the lights shipped and how long does shipping take?

A: We have strong and various logistics service methods which can meet different types of customers’ logistics requirements, whatever by air, road, railway, or ship. Normally, if you make mass order and have enough time to deliver, suggest you take cheap sea container (20 feet or 40 feet). Or, if you make small parcel and need fast deliver time, we could assist you make express service but with competitive pricing as well.

11.  Q: How much is the shipping cost for the products? Which countries do you deliver to?

A: Shipping cost depends on the weight, packing size, shipping address and shipping method. Usually we will suggest the cheapest and more convenient shipping method for you. And we can deliver to all countries in the world.

Part III: Order, Payment and Financing Service

12.  Q: What is your payment method?

A: We accept T/T, L/C, Western Union and Money Gram. 

13.  Q: What is your payment terms and do you have any financing service?

A: For the initial cooperation, we will have formal service with customers once they pay 30% deposit, and the rest of 70% balance will be paid before cargo shipping. If the customers have established good credit with us, and if the customer have such financing demands, we could offer various types of financing service, such as payment delay under sea-bill release, L/C financing, and others. Welcome to inquire us for details.

14.  Q: How to make the order? And which is the best way to protect buyer’s interest?

A: We suggest you place Trade Assurance order as we are a Trade Assurance Supplier with a Trade Assurance Limit of $11,5000 which fully protects your covered amount. That’s the best way to protect your interest.

Normally speaking, you can place order as follows:

1) You send us the purchase order (model number, quantity, shipping address).

2) We make a proforma invoice for the order.

3) You pay 30% deposit or full amount and send us the payment copy.

4) We start production after receiving the payment.

5) You pay the balance payment and send us the payment copy when the goods are ready.Then We deliver the goods to you by Air/Sea.

Part V: About Ourselves

15.  Q: Are you a factory or trade company?

A: We are a professional lighting manufacturer and trading company, integrating with product designs, mass production, quality control, finished goods consolidation, after-sales service and related supply chain management service.

16.  Q: Where is your factory located? How can I visit you?

A: Our factory located in Henglan Town, Zhongshan City of Guangzhou. There are subways and bus to come here and if needed, we can also pick you up when you were in Zhongshan city.