Color Silver Power Bank

Specifications

color Silver power bank

FAQ (Frequent asked questions)

• Q: How do we contact you? Payment types?

A:You can contact us through the alibaba system leave message or by email.

Escrow,T/T,Western Union payment types are available.

• Q: When can I expect delivery of my item?

A:All items are dispatched within 48 hours of your payment clearing (except Weekends & Bank

Holidays).Because it is international business,when goods are sent by DHL,generally,Our customers

can get the goods within 3-5days(73.75%),the tracking number will be given the same day; if by

china Air post or HongKong Air post,Once the goods is sent,the track Number will be informed the

same day, generally, the goods can be tracked after 5-7days,after 12-15days, the goods will reach

your Home(49.88%),but again it is not guaranteed.

• Q: My Item is faulty, or I have received the wrong item? What I should do ?

A:We apologise in advance if this happens. Before returning your item please contact

us through eBay, we will answer all emails within 24 hours Monday to Friday.

1.Generally,extreme deal is always here,but if that happen,right item will be sent at

once,we will take photos with your order number,the incidence is 0%,unless the

shipment company send the wrong parcel,but all our shipment company

is one-in-a-million.

2.If the item comes with the same function,even better quality,a little difference

on the surface,generally,we will notice you in advance by leave message or call,

after your approval, then the goods will be sent timely.

• Q: I would like a Refund or replacement?

A:If you are unhappy with your item we will refund you the full purchase price of the item

provided if the item is returned within 7 working days of receipt, and in its original

condition. Before you return it please contact us through alibaba, we will give you the

correct information you need to return the item. All returns are processed within 2

working days of receipt.

1. Unless otherwise specified, we warrant our products for 1 year from the date

of original purchase under normal, noncommercial use. Replacement items,

if issued, do not restart or in any way extend the warranty period.

2. A replacement or refund will be arranged for all defective products returned,

subject to verification of defect.

3. If a product is returned to us after it has been in use for over 9 months, we may,

at our discretion, exercise an option to refund a portion of the purchase

price proportional to the remainder of the warranty period.

4. For battery pack or battery related products, cell capacity depletion over time

under regular use is normal, and is not an indication of defect. A battery pack

that retains eighty percent (80%) of its original capacity after twelve months

is considered normal.

5. For battery pack or battery related products, warranty becomes void if the

battery pack has been improperly charged, installed or misused in any way,

or if the label and/or bar code label has been removed or tampered with.

6. In returning products to us, customer must pay the return freight. Return

packages by C.O.D will not be accepted. Only the return freight for incorrect

item delivered to the customer will be paid for by us.

• Q: If I need fast shipment , what should I do?

A:Place the order firstly, but upaid, we will adjust the price for you according to your new

Shipment requirement ;Just leave message through aliexpress system

or we can chat on line

• Q: Do we face custom duty or import tax?

A:we are not responsible for any custom duty or import tax,if there will be,I will do

our best to avoid it and notice our customers.So for our international orders,we

take no responsibility for untimely arrivals,custom delays or holdups.

Because it is small orders,according to our data statistics,93.55% packages

won't face custom duty and import tax.

Suggestion Tips:

1.Do not allow the product to be immersed or even splashed with water.it`s not waterproof

2.Do not push the power indication button with excessive force.

3.Do not expose the product to extremes of temperatures

4.Do not attempt to open the product to get inside,there are no user serviceable parts and you will have invalidated your warranty

5.Do not charger or modify the power crystal unless you accept that doing so invalidates your warranty

6.Clean the product only with a soft dry cloth.do not use any abrasive cleaners