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FAQ

1. Minimum Order Quantity 
For new customers, they can place a trial order to test the product’s quality and the sales in their markets.
 
2. If the voltage and plug of your product will come with my standard? 
We will confirm Voltage and plug with customer and produce machines as the customer’s request. 
 
3. If your company can custom product as my required and put my logo on?
All of our product are designed and customized as required including color, print, pattern and logo. 
 
4.Different coins from different countries can be acceptable to coin selector? How about cash?
Different coins from different countries can be accepted by coin selector. Also we can install a note recognize devise into the machine (as usually comes with the coin one)
 
5.If your company will send engineer to my country for technical problems?
With many years manufacturing and exporting experience we have gained rich experience for malfunction of machine.,we can put an end to these malfunction.If there is any problem our technicians will handle you a solution in details,insert related instruction photos,make you clearly!
 

6. Lifetime of your product? 
It’s according to the maintenance of product, generally speaking it’s about 3-5 years.
 
7.If your company can provide interpreter for us? 
Our company will provide the English interpreter for free, as for the rare language we will help customer to seek an interpreter company with favorable price and good services.
 
8. If your company can help me to reserve a hotel if we come to visit your factory?
Our company can help customer to reserve a hotel if they come to China and we can pick up customer at airport or hotel if necessary.
 
9. How about malfunction? 
Our technician will make a professional solution with picture for customer, which shows how to operate step by step. If the spare part breaks we will replace it for customer with kind of charge or without charge.
 
10. How long will it takes to deliver goods from china to my country? 
As for the time different port is different. Generally speaking it’s about one month by sea,3-7 workdays by air.

Our Service

1.Site design drawing, which means match the site with different colors, decoration style, light.

2. Site plan view, allocate the district with the utility area to make sure adequate space and achieve the aesthetic result.

3. Machine arrangement plan, which means let the products bring more interest to players and more profit as well as play time intend to attract more customers.

4. Site profit planning programs; tailor the very combos for customers according to his territory, the flow of people, consumption habit, consumption level, consumers. And set up the special machine with playing time and profit ratio to make the investors make prompt profit with the shortest time.

5. Site running programs, advice in necessary staffs, appliances purchase according to the real condition of site, which will be helpful on save cost of labor.

6. Make the orders with the total amount of the bill and square of site, introduce the hot selling profitable machine, professional in recommend the newest machine to achieve the biggest optimization.

7. Make framework on profit cycle and earning pattern according to customers capital cost which include in field decoration cost and others.

8. Make different earning pattern for different products which including the setting of coin inserting frequency, playing time and profit ratio; Set out different earning pattern in different period, such as local traditional holidays, special festivals and so on.

9. Make proposal on gift giving and shopping points by promotional activities.

10. Offer one to one service on providing permanent profit programme by 3 to 6 months as a cycle, timely in re-adjust to ensure profit in the shortest time while in non-profit condition.

11. Provide customers with required staff numbers, team management and service, including permanent technical support and training.

12. Assist in sourcing the quality suppliers who can offer the whole sets of equipment in China.

VIP Service

1.Free of charge on repair the spoiled accessories even been damaged in other factories.

2.Free of charge on the service of container loading of other goods purchased from China.

3.Free of charge on offer professional English disassemble drawing, assembling drawing, wiring diagram, fault solution of all the products, solve all the technology problems for our customers.

4.Free of charge on the service of hotel reservation, car pick up, English translation and market status analysis.