Question 1: Do you have stock of Smart Card?
Yes, we do keep a safety stock level. Please consult our sales representatives for more information.
 
Question 2: Can I get Smart Card sample? how long will it take? 
Yes, we can provide free samples. Samples will be shipped via FedEx, UPS, TNT or DHL. It will take approx. 3-5 days to arrive.
 
Question 3: Can I add my logo, customize the tag, or any re-design of the Smart Card? 
Yes, we are a highly flexible manufacturer. We accept ODM, OEM and custom-design orders. Please consult our sales representatives for more information.
 
Question 4: What certifications or standards are you compliant with?
We are compliant with the majority of the industry standards, including ISO9001, ISO14000, RoHS and EPC . Upon request, we can supply SGS and REACH reports on our products.
 
Question 5:How about the quality?
As mentioned above, we are certified

Question 6:Could I get 1 piece of Smart Card sample first?
Yes, please consult our sales representatives for more information.

Question 7:Warranty
All our products are sold with our standard warranty.

Question 8:125khz em4100+13.56mhz 1k dual frequency rfid card Sample cost is refundable or not?
Yes, we will charge 125khz em4100+13.56mhz 1k dual frequency rfid card sample cost on big volume request. It is non-refundable. However, we do offer free samples for our customers.

Question 9:How long will it take for the delivery of samples? could I put my own logo on the sample?
Yes, we will accept special sample order with a charge. Please consult our sales representatives for more information.

Question 10:What’s your payment terms ?
We accept T/T and PayPal.

Question 11:Could you send me all your catalog with pricing?
We will quote on a case-by-case basis and will provide catalog with pricing upon request.

Question 12:What's the lead time for bulk order?
It will take approx. 2-3 weeks.

Question 13:Which shipping method would you suggest?
We would suggest air freight; however, this is customers’ decision on whichever convenient and economical for them.

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