Question 1: Do you have stock of Ceramic Tag?
Yes, we do keep a safety stock level. Please consult our sales representatives for more information.
 
Question 2: Can I get Ceramic Tag sample? how long will it take? 
Yes, we can provide free samples. Samples will be shipped via FedEx, UPS, TNT or DHL. It will take approx. 3-5 days to arrive.
 
Question 3: Can I add my logo, customize the tag, or any re-design of the Ceramic Tag? 
Yes, we are a highly flexible manufacturer. We accept ODM, OEM and custom-design orders. Please consult our sales representatives for more information.
 
Question 4: What certifications or standards are you compliant with?
We are compliant with the majority of the industry standards, including ISO9001, ISO14000, RoHS and EPCglobal. Upon request, we can supply SGS and REACH reports on our products.
 
Question 5:How about the quality?
As mentioned above, we are certified

Question 6:Could I get 1 piece of Ceramic Tag sample first?
Yes, please consult our sales representatives for more information.

Question 7:Warranty
All our products are sold with our standard warranty.

Question 8:Sample cost is refundable or not?
Yes, we will charge sample cost on big volume request. It is non-refundable. However, we do offer free samples for our customers.

Question 9:How long will it take for the delivery of samples? could I put my own logo on the sample?
Yes, we will accept special sample order with a charge. Please consult our sales representatives for more information.

Question 10:What’s your payment terms ?
We accept T/T and PayPal.

Question 11:Could you send me all your catalog with pricing?
We will quote on a case-by-case basis and will provide catalog with pricing upon request.

Question 12:What's the lead time for bulk order?
It will take approx. 2-3 weeks.

Question 13:Which shipping method would you suggest?
We would suggest air freight; however, this is customers’ decision on whichever convenient and economical for them.

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