high precision c frame structure machine

Q: Can you make the machine according to my design or prototype?

A: Yes. We have an experienced team for working out the most suitable design and production plan for the machine that you are going to book with us.

Q: What do you need to know so that I can have a machine plan from you for our technical people reference?

A:For the C,Z,W Profile and roof/wall panel roll forming machine: the material thickness range, width range and the profile drawing are required(how many roll forming stands required are depended on the profile drawing)

Q: How can we be assured that you will deliver us quality machine with spare parts?

A: We usually require our customers to send the technical people to our factory for checking the quality of the machine before shipping. Considering that the buyer usually is not very familiar with the machine assembling and debugging, so we send the technicians to the buyer`s factory for the installation of the machine provided that the Price Term was conclude on ALL IN basis. In additon, We provide all of our customers with the aftersales-service, its free of charge during the warranty period

Q: What do you mean by the ‘ALL IN PRICE’ as you stated in the quotation file?

A: The ALL IN Price means the quoted price including below items vaule
The complete set of Machine value which covers the spare parts and the moulds if any
The machine packing and the container loading charges
The after-sales service charge for 5% of the machine value
The charges for the machine installation at your factory, we send the technician to your factory free of charge 
The ALL IN Price not including below items
The flight ticket back and forth from China to Your country for our engineer or technician to supply the installation service at your factory, and the all of the transportation charges outside of China as well
The expenses of hotel room and foods for our engineer or technicians are not included in the ALL IN Price, which shall be covered by your party
The installation needed materials are belong to the buyer self arrangement items, such as the power supply switch; electrical wire , cable and insulating strung wire piping; air-supply system, air origin Q=0.9stere meters/MIN, P=0.8MPa; gear oil, hydraulic oil; track steel(24kg light track); deep protective barrier.

Q: What is the process for working with the customerized machine?

A: We would encourage you to call or email us so we can explore how we can work together. The order processing procedure usually could be like follows
Inquiry offered by the buyer
The sales representative acquire the detailed machine technical info from the buyer
the technical information is sent from the sales dept. to the technical dept. for studying and work out the machine plan and value
the sales representative get the quotation from the technical dept and send to the buyer
the buyer is welcomed to ask for some amendments on the machine plan according to his best idea
the machine plan keep improving until the buyer is satisfied
contract signing and the buyer is requested to make the deposit for 30% of the total value
the contracted machine starts production
the buyer is requested to come to the seller`s factory to check the machine quality
the buyer is requested to pay for the 70% balanced machine value if the checking result is satisfactory
container shipping for the machine
the seller send the technicians to the buyer`s factory for the installation of the machine and ensure the machine is running well

Q: Do you provide your customers with the training courses? Is it free?

A: Yes, we provide all our customers with the training course which is free of charge, actually this service is a very important part of our after-sales service
The training course includes the machine operation instruction, maintenance and common faults and trouble-shooting
The training course usually is made during the customer inspection time at our factory or when our technicians at the customers factory for machine installation
We strongly recommend our customers to take this training course so as to enable the machine operators to control the machine skillfully, it can also to avoid some mis-using to the machine

Q: Do you conduct facility tours?

A: Yes. Each week we have several visitors and we strongly encourage all customers to schedule a visit, so they can see first-hand how we work