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1. How can I know whether you are a reliable company?

We are engaged in the furniture industry for nearly 12 years and have high visibility in domestic. The brand "Doova” is registered in 2014.From then on “Doova” Furniture has become our own brand, we have Company Registration Certificate , Tax Registration certificate , Record Registration of Foreign Trade Operator which authorized by the government ,If necessary, we can provide you with scanned copies of our Certifications. We welcome you to inspect our company at any time.

 2. Why order from DOOVA?

DOOVA furniture is a legitimate and reliable furniture enterprise, it’s a modern enterprise include design, production and sales. Through 12 years development, we have possesses dozens of injection machine and professional team including designers and engineers. We have conducted strictly quality management tests to ensure the quality of our products. at the same time, we work with more than 100 excellent furniture factory to maintain close collaboration We are experienced in furniture accessory sourcing, price negotiation, production follow up and quality control . We always do all our effort to help our customers to profit from the high-quality products at competitive prices, prompt delivery and excellent service.

3. How does your quality control?

We have a professional QC team with 8 persons to test the products and packages before delivery. we will control the goods quality during all the mass production.we guarantee our customer 100% satisfaction on all our products. Please feel free to feedback us immediately if you are not satisfied with Triumph's quality or service, If the product does not meet the contract requirements, we will send you a free replacement or give you compensation in the next order. For foreign orders, we ensure most accessories. In some special cases, we will give discount as a solution.

4. How long does it take to execute my order?

That depends on the size and complexity of the order. Please tell us the quantity and model number of the products you are about to order, so that we will give you a detailed schedule.

5. How can I know the completion of my order? (How can I know how my order is being done?)

Upon receipt of the deposit, we will immediately arrange for the production, after the order is completed, we will inspect and test all products carefully to ensure no damage and lost, we will also send you the detection images of your order before delivery for you to confirm.

Statement: Colors of products may vary slightly from actual color due to photography, scanning, etc.

6. How do you deliver the goods to us?

When you place the orders, we arrange the production asap, when finish the orders, we will inform you and also we arrange the shipping in the same time. Worldwide customers: Free Shipping to your local nearest Seaport or River port by Ship, Shipping Time: 1-4 Weeks. scattered orders will take longer time, for shipping companies need to arrange the right time to share space with others .

When your orders reach your local nearest Seaport or River port, the logistics company will inform you.

7. How much is the freight?

It depends on the number and transport methods. When asked about the freight, we want you to let us know your detailed information, such as the product name and quantity and your favorite mode of transport, as well as your designated port or airport. We thank you for providing us the information to estimate the cost.

8. If we don’t have any shipping forwarder in China, could you do this       for us?

We have very good relationship forwarding company, we can suggest them to you, and you will get the best shipping price, and have excellent service. 

9. Can I have my own professional inspection company to inspect my       products before my product export?

Yes you can. We have our own quality control department. You can also find third-party quality inspection departments to check your goods.

10. If we want to develop some new item, but maybe we just have            some idea, how can you do?

We have a group of 5 creative sample designers to design new products and make new items according to our customers' requirements. We can make new mold base on your idea, generally, if your quantity is more enough, we can refund the mould cost to you.  At the same time, we also do OEM according to customer's different needs and different specifications to meet the markets requirement.

11. Could you make furniture according to my request?

Yes, customization service is available, OEM business is appreciated.

12. Will you provide samples?

Yes, we can provide most of the product samples. But we will charge a little model fee, we do not bear the freight. Sample preparation will take some time, and if you asked to use DHL, Blue Dart Express, FedEx, etc. to send samples, you can inform us in advance to prepare.

13. If I go to China to place order, what kind of service will you afford?

We always have a great pleasure at your service. We would book hotel reservation and make a schedule for you in advance. Our interpreter and driver will pick you up at the hotel, and then accompany you to visit the factories and market, and assist you with product sourcing.

14. Can I be your agent in my country?

Yes, we welcome agents to join. We are looking forward to establish business relationships with you in the near future.

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