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Since its establishment in 2006, QIHAN Technology Co. Ltd. has been majoring in middle and high-end Audio-Video industrial application solutions. QIHAN invests over 10% sales amount to technical research and development yearly and owns sophisticated 100 R&D engineers. QIHAN built Optics Laboratory, Reliability Testing Laboratory, QIHAN Research Institute and Internet Big Data Center, and owns more than 100 patents based on Machine Vision Recognition, Multi-axis Automatic Control, and Big Data Analysis, etc.

In 2013, QIHAN, working with KIST (Korea Institute of Science and Technology), HIT (Harbin Institute of Technology ) and CUG (China University of Geosciences) etc high-tech research institutions, set up the Postdoctoral Innovation Experimental Base and the Base of Industry, College and Institute to major in the research and development on consumer level robots. Technology changes life, QIHAN will dedicate to popularizing the application of robots, and improve quality of living for all users and have them enjoy life pleasure with more intelligent technology.

Donkey, as the brand of QIHAN consumer level robots, the mission is to deliver positive, happy, optimistic, and diligent living attitude to the whole world. Donkey will come into your life as your family member, friend and assistant, free your hands, and improve your quality of living with more pleasure. Donkey makes life more beautiful.

Please contact the dealer/ retailer/ e-tailer/ system integrator or the distributor where you purchased the unit. They can help you to order the parts.

2 . I bought a refurbished QIHAN device but it is dead on arrival (DOA), what should I do?