Fire Extinguisher

Why Us?
Some of our strengths that make us your most reliable business partner are:

• Extensive industry knowledge / experience
• Our product design philosophy ensuring quality, durability, user-friendliness, aesthetics, environmental awareness and cost-effectiveness
• Wide range of products for diverse applications in various industry segments
• Our comprehensive quality policy
• Reliable, well-organized and efficient distribution network
• Competitive prices
• Our stable business model, robust financials, honest value system and customer-centric approach

1. May I have your contact details for sales department and after-sales support?

Phone: +91-22-28919649 / 1863 / 6036 / 5615 / 8617
Mobile: +91-9820080373 / 9920473300 / 2393 / 4330 / 9619188963
Fax: +91-22-28922847

Visit our website www.supersafety.in for further contact details.

2. Do you offer customized and specialized solutions?

Yes, we do offer solutions for hard-to-procure complex industrial requirements because we believe in and have resources for devising and delivering customized and specialized safety solutions engineered to specific needs of our esteemed customers.

3. Do you do site visits in case of special orders?

Yes, we do at an extra cost in case of sufficiently big orders depending on location and for working out customized and specialized solutions as mentioned above.

4. How do I place and pay for my order?

We require your confirmed purchase order along with payment to begin processing the delivery of your order. Our sales agents shall co-ordinate with you in this process. We accept almost all types of online and offline modes of payment, some of which are listed below. For further details, our sales agent may help you.

Online: L/C, D/A, D/P, T/T, Western Union, Money Gram

Offline: Cash/ Cheque/Demand Draft/Pay Orders/Bank Transfer

Credit Line: Subject to approval of our Legal & Commercial Department

5. What are your commercial terms and conditions?

Various commercial terms and conditions are clearly mentioned by the sales agent concerned in the pro-forma invoice sent. They normally include loading / unloading, packing / forwarding, delivery, transport insurance etc. related details. On a case-to-case basis, this is decided during the negotiation phase with the customer before generating the final pro-forma invoice.

6.  How long does it take for an order to be delivered to me?

In most cases, immediate or up to two weeks.

7. Do you have escalation processes or resolution center, should I have any such issues?

Yes, we do and this is one of our most important core value. We believe in, first of all, avoiding any such situation to arise and should one arise, we keep no stones unturned to deliver a resolution to the fullest satisfaction of our esteemed customer. To avail of this facility, you may be guided by our sales agent or you may use hierarchical resolution and escalation process you may find on our official website.

8. Do you provide installation and implementation processes for engineered solutions?

Yes, we do but usually at an additional cost.

9. Do you provide training and guidance post-sales?

Yes, we do but usually at an additional cost.

10. Do you offer Third Party Inspection support?

Yes, we do offer Third Party Inspection support by a party of customer’s choice but at an additional cost depending on the location of inspection, the kind of products involved and the quantum of the order.