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How is the shipping and packaging?

1.The package will be shipped from China via Express air or by sea as your request. The tracking number will E-mail to you when the item sent, usually it takes 4~5 working days to arrive by air;it takes 10~45 days to arrive by sea depending on the port.
2.For fast and safe delivery,we can not deliver to P.O. Box number .Please provide physical address and contact phone number.
3.Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer`s responsibility with your country`s customs office to estimate what these additional costs will be prior to buying.

What service does PLV provide? 

We have rich ODM and OEM experience. If you are our customers, you will be offered:

1.Free repair within one year after the shipment of products from us.
2.Replacement within 30 days after the shipment of products from us due to products' problems.
3.We can print your logo and stick your model No.on the cameras.
4.We have long cooperation with many shipping companies and our export volume is large. The shipping companies can offer us good discounts.
5.Professional technician supports. We have a good after-sales service team. They can solve your problems in time.
6.All goods will be inspected and tested before shipment.
7.Customer`s satisfactory is most important to us.If you have any problem or questions regarding our transaction.Please contact us by Trademanager or Email.It will be responded within 24 hours.

We can provide customized service to meet different requirement, such as different camera casing, different dimension, etc.

The Factory:

How to order from us

1. Please confirm the model numbers and quantities that you would like to purchase to our sales person, or email to us.
2. We will send you a Proforma Invoice to specify net cost of mentioned goods and other relevant charges once you confirm the order.
3. After you arrange the payment and send us your bank slip, we will put your order down to production, and let you know the ready date in 2 days.
4. When the goods are finished, we will send them by air express, or by sea, or other available shipping methods appointed by customers, and let you know the tracking number and estimated time of arrival.

MOQ for products
1. For the first order, we have no limit for the quantity.
2. From the second order, the MOQ is 60pcs.

Payment Terms
T/T, Western Union, PayPal
1. Under T/T, there will be USD35.00 bank charge for each individual remittance.
2. Under PayPal, there will be 4% PayPal fee for each individual remittance.
3. We can put customers' orders down to production once we get the bank slip copy.
4. If order value less than 20,000USD, we should get 100% payment before production;
If order value more than 20,000USD, we accept 30% deposit before production and the balance should be paid off before delivery.

Lead Time
1. Sample order can be delivered from our factory in 7 working days.
2. General order can be delivered from our factory in 15 - 25 working days.
3. Big order can be delivered from our factory in 30-35 working days at most.

OEM / ODM Service
1. If the total order quantities are above 60pcs, we can silk-screen print customer’s logo on the products, and put customer’s model numbers in the labels, boxes, and in the manuals free of charge.
2. We accept ODM projects, and welcome your enquiries!

Warranty Policy
We provide two-year warranty for CCTV Cameras and DVRs after the shipment date. Any product proves defective under normal usage, we will repair or replace it by free of charge.
1. If our customers could repair the products by themselves locally, we will supply necessary spare parts.
2. If the customers couldn't repair the products, the products will need to be sent back to us, and we repair and bear 50% freight charge. All of our products are 100% passed strictly quality inspection before delivery.

Technical Support
We have professional technical support team to support our customers, and if you have any question for the technology of our products, please email to us, and we will reply to you immediately. Also if you have any doubt for the information on our website or any feedback for the quality of our products, please email to us, and thanks for your all comments in advance.