Q: What are the payment methods does EASEKING LED accept at present?

You can pay by T/T & Western Union in advance. Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order we may contact you by email or by phone. 

Q: What is the lead time after placing the order?

Usually, lead time for common orders is 7 working days while 10-12 working days for large amounts of goods. However, it would depend on our production line schedule and the complication of the items. 

Q: What is the delivery and shipping?

Delivery will be made to the address specified when you complete the order. Usually, we send the shipments in EXW term. However, the terms of FOB is acceptable which depends on the preference of clients. We use Express (DHL, UPS, FedEx), Air Transportation and Sea Transportation to deliver our goods. Customers can choose alternative delivery methods. 

Q: What is the replacement policy / guarantee?

We have a minimum 2 year replacement warranty for all products. For the majority of our LEDs the warranty is 3 years. 

If you have a fault within the warranty period, please return the faulty item to us including a copy of your order/receipt/commercial invoice or at the least quoting your name and order number and we will send a replacement free of charge to you. In this case you have to pay to send the faulty item to us; we pay our postage costs to send the replacement. A more easier way is that you can provide evidence to show the faulty item, such as a series of photos with our item number, unabridged video clip, etc.