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2. Payment

We accept payment by MoneyGram, Western Union and T/T.

3. Shipment

Q: How long will it take to deliver goods?
A: We will start preparing goods upon receipt of buyers’ T/T copy. After receiving your full payment, we will deliver the goods within the deadline which both agreed.  in general case 2-4 working days for sample order; 

5-10 working days for big order.

Q: What kind of shipping methods do you offer and the shipping time?

A: We support to ship via Sea, Air, Express(UPS, DHL, EMS, Swiss Post,FedEx, TNT). 

You also can choose the shipping method if you pointed other courier. The shipping time depends 

on the goods you order and the shipping method you choose.

4.Return & Exchange

Q: What conditions should be considered to return goods?

A: Goods were delivered by Tsenlux and within warranty.  We will provide the first feedback within 3 working

days. All returned items must be in the original packaging, buyer need to contact us before any returns, and follow our return instructions.

5.Others

Q:Why did you choose us?
A: Our company choose the best machine and imported battery, We have sold hundreds of sets no repair We also have the most professional after-sales service,service time for 1 year.

Q: Are you a factory or trading company?
A: We are manufacturer.

Q: Do I need to charge the batteries before using them?

A: Yes, you should charge the batteries fully before first using them.

Q: What is the MOQ?

Sample order MOQ : 1 pcs

OEM order MOQ : 500 pcs

We provide warranty service due to non-artificial quality problems.

After sales service

We have a huge team which is in charge of after-sales service, also a service hotline dealing with buyers’ complains and feedback. We offer 24-hour online service to help buyers solving problems. We offer buyers updated market information regularly. We offer full- package service for those buyers.