SG Series 3phase Step Up & Down Transformers

1. Reference Packing Dimensions & Weight: As per the transformer power.

2. Packing Material: Strong exporting standard plywood case.

3. Packing Number Per Package: 1 set.

4. Packing Procedures:

Step 1: Prepare the plywood case.

Step 2: Put the unit on the polywood pallet, clean the cabinet and parts.

Step 3: Cover it with plastic stretch film.

Step 4: Put 4 sides plywood panel together with the pallet, fasten the metal hook buckle, put foam inside, finally put top plywood panel together with the 4 sides plywood panel and fasten the metal hook buckle.

5. Shipping Methods: By sea to destination seaport, by air to destination airport, or by Express with door to door service (DHL, FedEx, TNT, UPS, etc).

1. Enquiry/Technical Consultation/After-sales Services will be replied within 10 minutes during working days.

2. Best quality; competitive and reasonable price; fast and guaranteed delivery; in time and effective service.

3. OEM/ODM serice, we can put your company name or LOGO on the product and package, but you should send us the Trademark authorization letter.

4. All our products with TWO YEARS warranty, other suppliers generally give 1 year only. If more than TWO years warrantly needed, we can supply with some extra cost as well.

Since 1995.

Specialized in automatic voltage stabilizers/regulators, transformers, frequency converters, DC power supplies, power factor correction unit and UPS, etc.

Passed the ISO9001:2008 and international certificate CE, etc.

Exported to more than 50 countries and areas, for instance, Australia, UK, Thailand, Russia, France, Uzbekistan, Tajikistan, Kazakhstan, Pakistan, Malaysia, Singapore, Nigeria, Kenya, South Africa, Egypt, Israel, etc.

Our mission is to supply the safe, reliable, green and energy saving electric products to the worldwide customers.

Q1: What main factors should I take into consideration when I select your suitable transformer for my equipment ?

A1:

1) Load equipment name, capacity, max. starting current and normal working current.

2) Input voltage (mains supply) and output voltage.

3) Winding material: copper or aluminum. Note: copper winding price is higher, but it has better conductivity and temperature rise.

4) Insulation class.

Q2: Can I pay a visit to your company before place order ?

A2: Sure, welcome to visit our company.

Q3: What are the spare parts of the transformer ? can we buy some of them ?

A3: Due to our transformer rarely has problem, so no specific spare parts are provided.

If our products have spare parts, we will put necessary amount of them for maintenance with shipment, if you need more, we can sell as well. 

Q4: How do you control product quality ?

A4: Self-control all raw materials, strict processing quality control and delivery inspection, every single unit of our product will be tested with load, however, other suppliers only do simulate test with electricity.

Q5: How can I get your after-sales service if the product has any fault ?

A5:

Step 1: Inform us about the specific fault with images or video.

Step 2: We evaluate the fault and find the reason & solution, then give you technical support by e-mail or phone call until the fault solved.

Step 3: If the fault caused by our manufacturing defects, we will send you free spare parts if needed within warranty until the fault solved, however, if the fault caused by your improper installation/operation/maintenance, you need to buy the spare parts.

Q6: Can I be your distributor or exclusive agent in our country/area ?

Q6: Sure, contact us immediately for further details by sending an e-mail.